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Privacy Policy

This Privacy Policy (“Policy”) applies to the website located at florencewithlocals.com (“Site”) and describes how Florence with Locals Srls (“Florence with Locals,” “we,” “us,” or “our”) collects, uses, and discloses your personal information. By using the Site, you consent to the practices described in this Policy. If you do not agree to this Policy, please do not use the Site.

  1. Collection of Information

When you visit the Site, we collect certain information automatically, such as your IP address, browser type, operating system, and other technical information. We also collect information that you provide to us, such as your name, email address, and payment information when you book a tour through the Site.

  1. Use of Information

We use the information we collect to provide you with the best possible experience on the Site, including to:

  • Process your tour bookings
  • Communicate with you about your bookings and other information related to our tours
  • Improve the Site and our services
  • Respond to your inquiries and requests

We may also use your information for marketing purposes, such as sending you promotional emails about our tours and services. You may opt out of receiving these emails at any time by clicking the “unsubscribe” link at the bottom of the email.

  1. Disclosure of Information

We may disclose your personal information to third parties, such as our payment processing partners, in order to process your tour bookings and payments. We may also disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others, to prevent fraud, or to respond to a government request.

  1. Security of Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee the absolute security of your information.

  1. Data Retention

We will retain your personal information for as long as necessary to provide you with our services or as required by law. We may also retain your information for a longer period of time for legitimate business purposes, such as to comply with legal obligations, resolve disputes, or enforce our agreements.

  1. Children’s Privacy

The Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13, and if we become aware that we have collected such information, we will take reasonable steps to delete it.

  1. Changes to this Policy

We reserve the right to modify this Policy at any time. If we make material changes to this Policy, we will notify you by email or by posting a notice on the Site. Your continued use of the Site after any changes to this Policy will constitute your acceptance of such changes.

  1. Contact Us

If you have any questions or concerns about this Policy or our privacy practices, please contact us at info@florencewithlocals.com.

Thank you for using Florence with Locals!